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How do I reject a commitment or send it back for changes?

Written by Zach Koerber

Rejecting a commitment and sending it back for changes are the same action: click Reject on the approval bar, and the commitment returns to the coordinator (the person who built it) with the status Changes Requested, editable again.

Sending a commitment back for changes is a routine part of review, and the coordinator's work is preserved when you do it.

Applies to: Assigned approvers

Steps

  1. Open the Dashboard and select the Pipeline tab. The commitments waiting on your review sit in the In Review column. (You can also open a project, go to its Commitments tab, and click the AWAITING MY APPROVAL tile.)

  1. Click Review & Approve on the commitment card you need to act on. The commitment opens with the approval bar across the top.

  1. Read the documents in the Contract Package list on the left. Switch between the Form, Split, and Doc views to check the contract the way you prefer.

Important: Rejecting sends the commitment back to the coordinator with the status Changes Requested and clears the current approval request. It is not the same as Override approval (admin) in the ... menu, which approves the commitment on the chain's behalf instead of sending it back. To send it back for changes, use Reject.

  1. Click Reject on the approval bar, in the top-right corner (the outlined button with the red X). The Request changes dialog opens. Under WHAT NEEDS TO CHANGE, type what the coordinator has to fix. A note is required, so the confirm button stays disabled until you write one. Then click Request changes.

What happens next

The commitment moves from In Review to Changes Requested. The coordinator who built it is notified, a red banner on the draft shows the note you left, the form unlocks so they can edit it, and they click Re-submit for approval once it is fixed. When the updated commitment comes back to you, it reappears in your In Review queue for a fresh decision. Approvals already given by other approvers stay on record, though a significant change to the commitment can route it back through them for another approval.

If this doesn't work

  • If you don't see a Reject button on the commitment → you are not an assigned approver on this project. Approval routing is read-only on the commitment and is set in Project Setup → Commitment Approvals, so ask a Manager or Admin to add you as an approver.

  • If the approval bar shows Waiting on someone else instead of your name → this project uses Sequential routing, and an earlier approver has not acted yet. You are notified to review only after the approver ahead of you approves.

  • If the only option under the ... menu is Override approval (admin) → that is the admin bypass that approves the commitment, not the send-back action. Use the Reject button on the approval bar to send it back for changes.

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