Open invitations live in Settings → Employees & invites, alongside your active team members. Find the invitation using the All Statuses dropdown, then resend it from there.
Invitations get lost in inboxes more often than they fail to send, so it is worth two minutes of checking before you resend.
Applies to: Admins
Steps
Click your name at the bottom of the left sidebar, then click Settings.
Under ORGANIZATION, click Employees & invites. The page holds both team members and open invitations.
Open the All Statuses dropdown and choose Invited. Expired and Canceled also hold invitations that were never accepted, so check those too if Invited is empty.
Check the Status column for the person you invited, and check the email address shown under their name in the Name column. A typo there is the most common reason an invite never lands.
Click the person's name to open Employee details, then click Resend invite next to their status in the Status block. The button appears only while the invitation is still outstanding: status Pending (the list column shows this as Invited), Expired, or Canceled.
What happens next
The person receives the invitation email again and can accept it from the new message. Their Status stays as it was until they accept.
Once they accept, they appear as a normal team member in the same list, and their Last Login column starts filling in.
If this doesn't work
They say no email ever arrived → have them check their spam or junk folder, and have them search their inbox for "Contracts Connected" rather than scrolling. Construction email filters are aggressive, and an invitation from a new sender is a common casualty.
The email address on the record is wrong → do not resend. Open the person's record, correct the Email value under Profile, and save. Resending to a wrong address will not fix anything.
You cannot find a resend control → Resend invite lives on the Employee details page, not on the list row. Click the person's name to open it, then look in the Status block next to their status. If their status is Active they have already accepted and there is nothing left to resend.
You do not see Employees & invites at all → your role does not have access to organization settings. Ask an Admin in your account.
Related Articles
Still have questions? Just reply, and we're happy to help.